Bank of Baroda done unfair trade practice with consumer

Complainant Shri Deepak Mistry, Res of Manjalpur, Vadodara filed a complian in our organisation against Bank of Baroda,Mnjalpur Branch,...the complain was that complianat got one housing loan of Ra. 3,800,00 (three lacs eighty thousand) only from the bank, at the same time bank officer given assurance shri Deepakbhai that..if he will pay the amount before time, the bank never charge anything for that, at the same time..the bank released their Adv. in news papers..& on net sites also....after some times complainant sold that flat, before that he paid full balanced amount to bank...but at the time of cancell the hypo, & return the orginal dacuments the bank asked him Rs. 6900/- for pre.closer charges..after lots of discussion...shri Deepakbahi paid the above amount...& b'coz of bank unfair trade practice, he filed a complian in consumer court through our organisation, at last..consumer court given the order the bank of Baroda ..that the Bank has done unfair trade practice with consumer...so they have to pay back Rs. 6900/ with 12% intrest, for legal expances & mental agony Rs.1500/- within 2 months from the date of order.